Tickets stall in triage
Incomplete intake means back-and-forth, and manual sorting means the urgent message is buried in the noise.
For customer teams
Customer support and success teams
Support that moves, with a human on every hard case.
AI agents for support and success teams: intake, triage, routing, drafting and escalation across inbox and ticketing, with a quality check on every send.
In one paragraph
For customer support and success teams, Agnotiq builds agents that capture complete details at intake, classify and route every request by your rules, draft replies matched to the conversation, and escalate exceptions to a person. A quality check on tone and accuracy runs before anything leaves the inbox.
The drag
Where the hours go.
Volume grows faster than the team
A complaint sits unanswered for half a day. A product question goes cold. Feedback gets buried.
Generic chatbots answer, they don't act
Support stalls in the work between systems: the handoffs, approvals and updates a chatbot never touches.
What we build
Agents that take it off your plate.
Guided intake and routing
Clean, complete information the first time, validated and routed by your rules to the right team.
Drafting with a quality gate
Polished replies prepared in seconds, reviewed for tone and accuracy, sent or held for approval by your policy.
Visibility across the journey
Who is asking for what, surfaced early: VIP accounts, retention signals and upsell moments.
Every response follows your information and guidelines. You choose which categories send automatically and which wait for a person, and every decision is logged.
The agent is measured on an eval suite scored by your own support leads, and CSAT is tracked from the first canary onward.
Already running for teams like yours.
Support ops
Customer Support Automation
98%Routed to the right team
2×Faster time to resolution
4.8/5Customer satisfaction
View case study
Inbox automation
Smart Email Assistant
< 5 minAverage customer reply time
100%Emails sorted & actioned
24/7Coverage, including off-hours
View case study
Inbox automation
Email AI Agent
24/7Inbox triaged on arrival
SecondsTo a ready-to-send draft
100%Replies approved by you
View case study
Questions from customer leaders.
That is your policy to set. Many teams have the agent draft and a person send; others let low-risk categories go out automatically. Either way, a quality check on tone and accuracy runs before anything reaches a customer.
No. The agent sits between your inbox, your ticketing system and your internal teams, and works inside the tools you already run.
On the case studies published here: 98% of requests routed to the right team, resolution time halved, a 4.8 out of 5 customer satisfaction score, and average customer reply times under five minutes with off-hours coverage.
More answers on the FAQ page.
The services behind it.
Agentic workflowsAn agentic workflow is a chain of AI agents and deterministic steps that moves a piece of work across several systems without a person chasing it: a lead is captured, scored, routed and followed up; a support request is classified, enriched, assigned and escalated.Task automationTask automation at Agnotiq means a multi-step AI agent that picks up a long, branching process your team keeps postponing, runs it end to end inside the tools you already use, and hands the exceptions back to a person.Real-time intelligenceReal-time intelligence agents read the documents and data your business already produces, from wikis, tickets and contracts to spreadsheets and competitor prices on the open web, and return answers with the evidence attached.For operations leadersAI agents for operations leaders.For revenue operationsAI agents for RevOps and sales-led teams.For IT leadersAI agents with the governance IT needs.
Let's build
Have a workflow that deserves an agent?
Tell us what's eating your team's afternoons. We'll come back inside three days with a discovery plan, a price, and the names of the engineers we'd put on it.